Overview of Services
Disaster Relief, Education and Preparedness
The Red Cross can help whenever and wherever a disaster strikes. From home fires to major
disasters such as floods and tornadoes, the Red Cross is on-call 24-hours each day to immediately
assist the victims of disasters. Training in disaster relief work and disaster preparedness is
also provided. Elements of the Chapter's 92-member volunteer Disaster Action Team (DAT) are on
call 24-hours-a-day, 365-days-a-year.
Emergency Social Services
Through the Energy Assistance Program (EAP) the Red Cross helps people pay their utility bills
and disperses funds through Omaha Public Power Districts (OPPD) Energy Assistance Program.
Emergency Food Pantry
Each year, the Pantry feeds people and families in need. The Red Cross Emergency Food Pantry
operates when other metro area pantries are closed. In fiscal 2003-2004, we fed 9,125 people.
Armed Forces Emergency Services
The Red Cross provides emergency communication and assistance to members of the military and
their families. We are a vital around-the-clock communication link for military families facing
hardship due to separation. By providing information during an emergency such as illness, death
or birth, the Red Cross keeps families in touch. For emergency communications, please call our 24-hour toll-free number, 1-800-696-3873.
International Tracing Services
These world-wide services are available to people in the community who have been separated from
their family members by war, civil disturbances, natural disasters and other calamities.
Inquiries are forwarded to Red Cross national headquarters and sent to the appropriate Red Cross
Health and Safety Services
Health and safety training courses include CPR, First Aid, Automated External Defribillator (AED)
Training, Lifeguard Training, Swimming, SafeCare for Kids Training for Child Care Providers and
Workplace Programs. Red Cross courses are taught throughout
the community by authorized Red Cross instructors. A comprehensive
training schedule is available each quarter.
The Red Cross is a source of factual and unbiased educational materials and training that seek to
reduce the risk of HIV/AIDS transmission and increase compassion for people suffering from the
disease. Four curriculums are available: Basic, African American, Hispanic and Workplace.
Youth Safety Training
Courses like CPR, Babysitting Basics, Basic Aid Training (BAT), First Aid for Children Today
(FACT), WHALE Tales and 'Til Help Arrives are available for young people or groups interested in
providing training for children.
Human Resources and Office of Volunteers
The Volunteer Office manages recruitment, recognition and training of Red Cross volunteers.
Volunteer Red Cross staff nationwide is about 1.5 million. The total in Heartland Chapter is
more than 1,505. Heartland Chapter Red Cross volunteers contribute time valued at approximately
$449,000 each year.